Faq

How can I invest with Phoenix Trades ?
To make a investment you must first become a member of Phoenix Trades . Once you are signed up, you can make your first deposit. All deposits must be made through the Members Area. You can login using the member username and password you receive when signup.
How do I open my Phoenix Trades Account?
It's quite easy and convenient. Follow this link, fill in the registration form and then press "Register".
Which e-currencies do you accept?
We accept Bitcoin, Ethereum, Dogecoin, Bitcoin Cash, Dash, Litecoin, and payment systems Perfect Money and Payeer.
How can I withdraw funds and what is the minimum withdrawal limit?
Login to your account using your username and password and check the Withdraw section. The minimum withdrawal limit with cryptocurrency is 0.0005 BTC, with Payeer and Perfect money is 0.0001 BTC. There is no maximum limit.
How long does it take for my deposit to be added to my account?
Your account will be updated as fast, as you deposit.If you make a deposit through Perfect Money or Payeer, your deposit will be added instantly. If you made a deposit through Bitcoin, Ethereum, Litecoin, Dogecoin, Bitcoin Cash, Dash it will be added after the transaction is confirmed (with at least 3 confirmations). This process can take 20 minutes or more.
How can I change my e-mail address or payment address?
However, you can't change your email address and payment wallets because this function is disabled for security reasons. To make such changes, you must contact us through the support form and provide your secret question/answer and new payment wallets/email address.
What if I can't log into my account because I forgot my password?
Click forgot password link, type your username or e-mail and you'll receive your account information.
Does a daily profit paid directly to my currency account?
No, profits are gathered on your Phoenix Trades account and you can withdraw or reinvest it anytime.
How do you calculate the interest on my account?
Depending on each plan. Interest on your Phoenix Trades account is acquired Daily and credited to your available balance every 24 hours.
Can I do a direct deposit from my account balance?
Yes! To make a deposit from your Phoenix Trades account balance. Simply login into your members account and click on Make Deposit ans select the Deposit from Account Balance .
Can I make an additional deposit to Phoenix Trades account once it has been opened?
Yes, you can but all transactions are handled separately.
After I make a withdrawal request, when will the funds be available on my ecurrency account?
You can withdraw money from your account balance at any time and from any device without restrictions. All withdrawals are processed within 1-24 hours.
How can I change my password?
You can change your password directly from your members area by editing it in your personal profile.
How can I check my account balances?
You can access the account information 24 hours, seven days a week over the Internet.
May I open several accounts in your program?
Yes. An investor can have as many accounts he or she can afford.
What commissions can I get from the affiliate program?
We offer affiliate program that allows you to receive 12% instant income from investments of your personally introduced referrals.
When will the affiliate commission be added to my account balance?
Affiliate commission will be added to your balance immediately after your referral invests.
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